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Tim Horton Training Manual Training
Tim Hortons will ensure that training is provided to all team members, volunteers third party contractors who provide goods and services on our behalf, and those that develop the organizations polices, on the requirements of the accessibility standards referred to in the Regulation and on the Human Rights Code as it pertains to persons with disabilities. Are tim hortons training done at the restaurant or at a hotel? I'm going to be going to a hotel, but idk why there. I'll be picking up my uniform as well. Anyone with this experience, what should I bring and is it alright to wear what I want, will the employer/trainer care about how I dress that day? I already got the job I guess I will get everything at the hotel.
Can I study part time?
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Essentially, part-time study involves spreading a full-time postgraduate course over a longer period of time. It's usually tailored for those who want to continue working while studying, and usually involves committing an afternoon or an evening each week to attend classes or lectures.
How can I succeed online learning?
The most important tip for anyone attending or considering an online degree is to stay on task.
Are online courses legit?
Yes, they are legitimate - some of the time - but you have to be sure that you've done your research because typically online universities
How do I prepare for an online class?
You need a reliable internet connection to participate in online courses. Many programs will tell you the requirements you need to succeed in their courses, but make sure to consider if other people in your household will use the internet at the same time. Online classes often require streaming videos or uploading content, so make sure you have the necessary speed and signal reliability to participate without interruption.
Issue Date: October 1, 2011
PROCEDURE
Scope
Every person who deals with the public regardless of the level in the company, must receive accessible guest services training. This applies to:
- All regular full and part time Team Members including:
- Newly hired Team Members
- Team Members returning from an extended absence
- Team Members hired on a contract basis
- Student Team Members
The following individuals must also receive training:
- Volunteers
- Third parties including those that develop and approve guest services related policies and procedures
Training Delivery
A portion of the training is the computer-based AF TIMS training title: How May I Help You? PTS Training should be delivered by a qualified person. New Team Members should be provided with one-to-one coaching with the immediate supervisor or a designated trainer who is qualified to train the material.
Components
Topics that shall be reviewed include:
- The purpose of the Accessibility for Ontarians with Disabilities Act
- How to interact and communicate with persons with various types of disabilities
- How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person
- How to use equipment made available by Tim Hortons to help people with disabilities to access goods and services, and
- What to do if a person with a disability is having difficulty accessing Tim Hortons goods and services
Timeframe
All Restaurant Team Members shall be trained in Accessible Guest Service by completing the The AF TIMS title, 'How May I Help You?' by January 1, 2012. Team Members that join the organization after this date will complete the title as soon as practicable.
Evaluation
Trainees are tested throughout the AF TIMS title, 'How May I Help You?' and will only be able to advance through the title by successfully completing a quiz at the end of each topic.
Records of Training
Training will be recorded on the Learning Centre. Individual training records for anything in addition to elearning will be kept in the employee files or in a centralized file related to AODA.
Line Cook Training Manual
Related Materials
- Accessible Guest Services Policy Statement
- AF TIMS title 'How May I Help You?'
- Manager PTS for the How May I Help You title
- A Guide to Accessible Guest Service
- Accessible Guest Services Training
- Guest Services Policy Statement
- Accessible Guest Feedback Procedure
- Notice of Temporary Service Disruption